Pending Charges on your Debit/Credit Card: Authorization holds are placed on your debit or credit card each time you place an order online, to confirm the card being used is valid and the necessary funds are available. Once your purchase is completed successfully, your financial institution or card provider will change this pending transaction to a posted transaction on your account.
Pending or Duplicate Charges for Incomplete Orders: If you encounter an error when purchasing tickets online or if your reservation times-out after charging your debit/credit card online, you may see a pending transaction or authorization hold on your debit/credit card account despite your purchase being unsuccessful. Authorization holds placed for incomplete orders are normally released automatically by your financial institution or card provider within 3-5 business days; please note, pending charges and temporary authorizations will lower your available balance until the hold is released.
If you have any questions regarding the release of a authorization hold on your account, please contact your financial institution or card provider. If any incomplete or duplicate charges post to your account instead of being released, please contact Shedd Aquarium for assistance at 312-939-2438 (available daily from 9 a.m. to 4 p.m. CST).