Guests with special needs and/or special requests (wheelchair) must contact our office at 312-692-3355 before making a reservation. For the health and safety of the animals at Shedd, each situation will be reviewed by the Marine Mammals team for approval.
Children must be at least 6 years old, and children 6 to 11 must be accompanied by a paying guardian. For the well-being of the birds, one chaperone is required for each 6-year-old.
Please bring a pair of socks; we will provide you with rubber boots for the encounter.
Observers may not be in the penguin encounter space. Encounters are conducted behind the scenes but not in the penguin habitat.
Photography and video recording are not allowed during this experience. Participating guests should meet at the Northern Trust Suite on the day of their visit.