Guests with special needs and/or special requests (wheelchair) must contact our office at 312-692-3355 before making a reservation. For the health and safety of the animals at Shedd, each situation will be reviewed by the Marine Mammals team for approval.
Children must be at least 6 years old, and children 6 to 11 must be accompanied by a paying guardian.
Please bring a pair of socks; we will provide you with rubber boots for the encounter.
Encounters are conducted behind the scenes but not in the penguin habitat. Observers may not be in the penguin encounter space.
Photography and video recording are not allowed during this experience. Participating guests should meet at the Northern Trust Suite on the day of their visit.
Guests will need to understand information and instructions given in the English language or arrange for a paying translator to participate.