We require advance payment at least 14 days before your scheduled visit. Admission is not guaranteed until your reservation has been fully paid. Payments are not accepted onsite at Shedd unless special arrangements are made. If you need to make special arrangements, or you will no longer be attending, please email our team with your group information and request details. Late payments and no-shows may be subject to a $250 reservation fee.
Free visits for groups from certified Illinois schools
Cancellation notices must be made online no later than 14 days before your visit date or your school will be charged a $250 reservation fee. You will also be sent an email prior to the 14 day required notice window asking you to confirm that you are still planning to attend. Inclement weather and unexpected school cancellations are not subject to this fee. Please contact our staff by email or by calling 312-692-3333 if there are special circumstances that may prevent your group’s arrival.
To pay by credit card, call 312-692-3333. We accept Visa, MasterCard, Discover and American Express.
To pay by check, mail to:
Shedd Aquarium Society
29017 Network Place
Chicago, IL 60673-1290
Please include your confirmation number on the check.
Please note: we do not accept purchase orders (POs) for payment. Groups are responsible of providing the correct form of payment as listed above: major credit/debit cards or school check.
Refunds and Changes
No refunds will be issued on or after your visit date. Please notify us of any upgrades or changes in the number of adults or children in your group at least 14 days before your visit by emailing or calling 312-692-3333. On the day of your visit, you will be responsible for the number of tickets you have reserved, even if your group size has decreased. If you arrive with additional guests, we’ll make every attempt to accommodate them, based on availability of extra tickets.