Must See Tour FAQs

Parking is available on the Museum Campus in several lots. See more information about parking at Shedd here. Metered parking may also be available on Solidarity Drive up to 10 hours, but only after 8 a.m. Shedd is not responsible for cars ticketed or towed by the City of Chicago. Parking is not permitted on the aquarium's service entrance. Vehicles parked at the service entrance or the bus turnaround may be subject to towing. To learn more about parking on the Museum Campus, visit soldierfieldparking.com.

Check in at the Information Desk in the Atrium, up to 15 minutes before your scheduled encounter. Should you find a line outside the entrance to Shedd, please show your encounter confirmation email to a Shedd representative. They can help expedite your entry. Late arrivals may not be able to join the encounter, in which case the experience is forfeited.

Participants must be at least 6 years old, and children 6-17 must be accompanied by a paying participating guardian. For the safety of the animals, no one under the age of 6 may attend the tour.

Please wear comfortable clothing and something you don’t mind getting dirty or wet. Be sure to wear rubber sole shoes- sneakers are recommended. For your safety, please do not wear heels or flip-flops on this tour.

During this encounter, you may come in contact with shellfish and seafood. For safety, we recommend that guests with shellfish and seafood allergies do not participate.