Open 9 am - 5 pm

Upcoming events:

Nov. 6 - Low sensory and real-time captioned aquatic presentation

The 3:30 p.m. aquatic presentation on Nov. 6 will have reduced volume, dimmed lighting and all flashing lights will be removed.

A Shedd guest sits on the Abbott Oceanarium walkway with her service dog, her head tilted as she listens to a beluga whale take a deep breath of air in the pool nearby.
The Accessible Entrance at Shedd is on the south side of the building and features a very large fountain statue of a man holding a fish.

Before You Visit

Sensory Friendly App

Prepare for your visit with Shedd Aquarium’s Sensory Friendly App. Designed for guests with autism and sensory processing disorders in mind, the app helps make Shedd more accessible to all guests. You can download it from iTunes or Google Play.

Where to park

The small parking lot between Shedd and the Field Museum, as well as the Soldier Field parking garage, offer accessible parking. If you’re driving and would like to drop off a passenger, our bus turnaround will get you closest to the sidewalk-level accessible entrance. Please check our traffic alerts page for up-to-date information about parking at Shedd.

Where to enter

Our accessible entrance is located on the southwest side of the aquarium. Look for the statue of a man holding a giant fish.

A young girl wearing noise-reducing headphones uses Shedd's accessibility app to plan her visit at Shedd.
A guest wears a subtle earbud so she can listen to the audio description of the Aquatic Presentation.

Amenities

Alerts

Aquatic presentation warning

The aquatic presentation contains flashing lights which may not be suitable for people who experience migraines, have epilepsy or other photosensitive conditions. Viewer discretion advised.

Straw policy

Compostable bendy straws made from biodegradable and recyclable plant-based material derived from natural corn starch are available upon request.

General resources

Wheelchairs and rollator walkers

Wheelchairs and rollator walkers are available for free checkout at the information desk on a first-come, first-served basis with photo identification. Our behind-the-scenes tours, penguin encounters and shark feeding tours are all accessible for guests who use wheelchairs.

Accessible restrooms

Accessible restrooms can be found throughout the aquarium. Family/companion restrooms can be found throughout the aquarium as well, including guest amenities off the main foyer, Wild Reef, Polar Play Zone.

Adult changing tables are located in the last family restroom in the amenities hall off the main foyer and in the family restroom in the Bubble Net food court hall.

Accessible seating

Designated wheelchair accessible seating and companion chairs are available in the Abbott Oceanarium amphitheater for the aquatic presentation.  Please see a Shedd staff member upon arrival at the presentation for assistance.

Sound-reducing headphones

Sound-reducing headphones are available at the information desk, the 4-D Theater and the Rice Ampitheater for free checkout on a first-come, first-served basis with photo identification.

Nursing room

Please feel free to nurse anywhere you are comfortable. A private nursery is located off the main foyer.

Quiet room

Located in the Northern Trust Suite off the main foyer. Available Thursday through Sunday. Features include comfortable seating, adjustable lighting, weighted lap pad, sound reducing headphones and a prayer rug. This space may be used as a calming room, prayer room or place to privately recharge mobility devices.

Automated external defibrillators

Automated external defibrillators (AEDs)are located throughout the aquarium.

Resources for those who are Deaf or hard of hearing

American Sign Language interpreters

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American Sign Language interpreters  can be arranged at no additional charge for guests who are deaf or hard of hearing. We require two weeks’ notice to make arrangements. To request this service, please contact us by emailing [email protected] or calling 312-939-2438 (voice call to Shedd) or 1-800-526-0857 (relay service).

Assistive listening devices

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Assistive listening devices  can be picked up at the main information desk and 4-D Theater. Listening locations include animal chats, 4-D Experience, Abbott Oceanarium and behind-the-scenes tours.

Closed captioning

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Closed captioning is available for the 4-D Experience (Phelps Auditorium). Please request a captioning device before entering the theater.

Resources for those who are blind or have low vision

Audio-described aquatic presentations

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Live audio-described aquatic presentations are available upon request with two weeks’ advance notice. To request this service, please contact us by emailing [email protected] or calling 312-939-2438 (voice call to Shedd) or 1-800-526-0857 (relay service).

Recorded audio description

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Recorded audio description is available for the 4-D Experience (Phelps Auditorium). Please request a listening device before entering the theater.

Touchable models

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 Tactile models can be found throughout the aquarium. When touched, the model of a seahorse (seahorses exhibit in the Oceans gallery) or a penguin (Penguin Playscape in Polar Play Zone) plays back identifying information about that body part.

Aira

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Access the free offering with your smartphone by downloading the app, available for both iOS and Android, creating an account and connecting with a highly trained sighted live agent through a video call that allows them to see what is in front of or near you. For 30-minute intervals, the agent can assist with guiding you through the purchasing process, wayfinding to the nearest dining area, shop or restroom, describing the exhibits with details about size, number of animals, signage and more. If you would like to continue beyond the allotted time, you can call again for a new agent.

A guest in a wheelchair can sit at the foot of the curved, floor-to-ceiling glass front of the shark habitat in Wild Reef, enjoying the movement of the animals on the other side of the glass.
A Shedd staff member holds up a tactile model of a tortoise shell for an accessibility consultant with a visual disability to consider.

Care attendants and service animals

Personal care attendants policy

Visitors with severe disabilities may be accompanied by paid personal care attendants (PCA) at no additional cost during their visit to Shedd Aquarium. This applies to all ticketed events, admission, Extraordinary Experiences and special events that the visitor is attending. This also applies to membership, complimentary admission and group sales.

Visitors with severe disabilities who wish to purchase advance tickets for ticketed events, admission, Extraordinary Experiences, special events, membership and group sales should contact 312-939-2438 (option 9) to request complimentary companion tickets for a paid PCA. These tickets must be picked up in person by the visitor and the paid PCA at the point of entry.

Service animal policy

Service animals are always welcome at Shedd Aquarium. They are defined as dogs or miniature horses that are individually trained to do work or perform tasks for people with disabilities.

Service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Shedd Aquarium is home to many animals, some of which may have a strong negative reaction to the presence of unfamiliar animals. For the health and safety of your animal and ours, service animals are restricted from the following areas:

  • A portion of Amazon Rising: tiled portion at the rear of the exhibit.
  • Coastal Walkway is restricted at all times. The entire pathway along the Abbott Oceanarium habitats from Secluded Bay through Misty Passage, along Whale Harbor and the North Pool. Guests can enjoy underwater views of belugas, dolphins and sea otters in the Polar Play Zone.
  • Certain areas behind the scenes visited for Extraordinary Experiences. If you are signing up for one of these programs, please contact 312-692-2723 so we can prepare for your visit.

Service animal relief areas are located outdoors, on any of the grassy areas surrounding Shedd Aquarium.

Emotional support/comfort animal policy

For the health and safety of your animal and ours, emotional support/comfort/therapy animals and pets are not permitted within Shedd Aquarium.

Questions

If you have other questions or would like information about additional accommodations, please contact Shedd at [email protected] or 312-939-2438.