At Shedd, we believe there should be no boundaries to your experience. Our exhibits, restrooms and most behind-the-scenes program locations are fully accessible. We offer a downloadable sensory-friendly app, assistive listening devices and a limited number of wheelchairs and walkers.
Learn more about accessibility at Shedd
Personal Care Attendants
Visitors with severe disabilities may be accompanied by paid personal care attendants (PCA) at no additional cost.
Service animals are always welcome at Shedd Aquarium. For the health and safety of your animal and ours, they are restricted from select areas.
Emotional Support/Comfort Animals
For the health and safety of your animal and ours, emotional support/comfort/therapy animals are not permitted.
General Refund and Cancellation Policy
No refunds will be issued unless Shedd Aquarium cancels the program. Shedd Aquarium reserves the right to cancel the event for any reason. If your event is cancelled, you will be informed via phone as soon as possible. In the event of a cancellation, you will be fully refunded within 30 days. Your refund method will be based on your original method of payment.
The following items are not allowed:
Firearms: Except for law enforcement and on-duty security personnel, carrying firearms on Shedd property is not allowed.
Shedd Aquarium is a prohibited area under Section 65 of the Firearm Concealed Carry Act. Individuals licensed to carry a concealed fiream are prohibited from carrying a firearm on, or into, Shedd Aquarium
Bag size: Any bag larger than 12”x 12”x 12” will not be permitted, with the exception of diaper bags and carriers for medical supplies. Bags, strollers, backpacks and packages are subject to inspection.
For the safety and well-being of our guests, staff members and animals, no provisions are made for checking or holding prohibited items.
Prohibited behavior/code of conduct
Distribution of propaganda, flyers, pamphlets, or other literature is not allowed on Shedd property unless it has been authorized by Shedd Aquarium. Courteous behavior is expected of all guests. Unruly or unsafe behavior that endangers people or animals, disrupts other guests’ ability to enjoy their visit, or interferes with business operations will not be tolerated and can result in ejection without a refund.
Such behavior includes, but is not limited to, attempting to enter the building with prohibited items listed above; smoking; offensive or disorderly conduct; throwing any object; entering or attempting to enter pools or exhibits; failure to follow the instructions of aquarium personnel; actions that might harm or endanger others; and any other conduct that is deemed inappropriate in a public setting.