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Policies

The safety and well-being of our guests, staff members and animals is a top priority. Please note these policies when visiting Shedd Aquarium.

Accessibility Policies 

At Shedd, we believe there should be no boundaries to your experience. Our exhibits, restrooms and most behind-the-scenes program locations are fully accessible. We offer a downloadable sensory-friendly app, assistive listening devices and a limited number of wheelchairs and walkers.  

Learn more about accessibility at Shedd

General Refund and Cancellation Policy

No refunds will be issued unless Shedd Aquarium cancels the program. Shedd Aquarium reserves the right to cancel the event for any reason. If your event is cancelled, you will be informed via phone as soon as possible. In the event of a cancellation, you will be fully refunded within 30 days. Your refund method will be based on your original method of payment.

Prohibited Items

The following items are not allowed:

  • Weapons, including mace and/or pepper spray
  • Signs
  • Alcoholic beverages
  • Clothing with offensive or vulgar language
  • Illegal drugs
  • Laser pens and pointers
  • Noise-making devices (horns, whistles, etc.)
  • Any other items deemed to be dangerous or inappropriate

    • Firearms: Except for law enforcement and on-duty security personnel, carrying firearms on Shedd property is not allowed.

    Shedd Aquarium is a prohibited area under Section 65 of the Firearm Concealed Carry Act. Individuals licensed to carry a concealed fiream are prohibited from carrying a firearm on, or into, Shedd Aquarium

    Bag size: Any bag larger than 12”x 12”x 12” will not be permitted, with the exception of diaper bags and carriers for medical supplies. Bags, strollers, backpacks and packages are subject to inspection.

    For the safety and well-being of our guests, staff members and animals, no provisions are made for checking or holding prohibited items.

    Prohibited behavior/code of conduct

    Distribution of propaganda, flyers, pamphlets, or other literature is not allowed on Shedd property unless it has been authorized by Shedd Aquarium. Courteous behavior is expected of all guests. Unruly or unsafe behavior that endangers people or animals, disrupts other guests’ ability to enjoy their visit, or interferes with business operations will not be tolerated and can result in ejection without a refund.

    Such behavior includes, but is not limited to, attempting to enter the building with prohibited items listed above; smoking; offensive or disorderly conduct; throwing any object; entering or attempting to enter pools or exhibits; failure to follow the instructions of aquarium personnel; actions that might harm or endanger others; and any other conduct that is deemed inappropriate in a public setting.