Shedd Aquarium Reopening FAQs

Shedd staff will be stationed throughout the aquarium to help you see all 32,000 animals while maintaining a safe distance. If you have concerns about social distancing, please let a staff member know.

In accordance with safety protocols outlined by the Center for Disease Control, the City of Chicago and the State of Illinois, all staff and guests are required to wear a face covering or masks on-site at Shedd Aquarium and keep a 6-foot distance throughout your visit. Masks covering your mouth and nose are required for those over 2 years old. Masks will be available for purchase in the Shedd Store. 

Yes, there are many hand sanitizing stations present throughout the aquarium.

Online reservations are required for all guests including members to manage capacity limits and minimize touchpoints at the entrance. If you are unable to purchase online, please call 312-939-2438.

To facilitate social distancing, a limited number of tickets are available per hour. Please arrive during the time frame you select during your ticket purchase. If you need to change your arrival time after your purchase, please call 312-939-2438 and we’ll make every effort to accommodate.

Select areas of the aquarium will be operating with a one-way flow. Follow directional signage throughout the aquarium to see all 32,000 animals at a safe distance from others. Download the map here. 

We have placed cues on the floor to stay 6-feet away from guests to maintain social distancing best practices.

Do you have a fever, cough or feel short of breath? Have you been exposed to someone with these symptoms? Join us at a later date! 

Already have tickets? Call 312-939-2438 or email [email protected] and we’ll gladly reschedule your visit.

Bags, strollers, backpacks and packages are subject to inspection. We have installed physical barriers for interactions like bag checks where social distancing might not be possible. Click here for the list of prohibited items.

Parking information for guests

All Museum Campus parking is owned by the Chicago Park District and managed by Standard Parking. Parking rates typically are higher during special events, and access may be restricted to special event ticketholders.

Street parking
Limited street parking is available on Solidarity Drive. The pay-to-park boxes operate Monday through Sunday, 8 a.m. to 9 p.m. They accept coins and credit cards. Parking costs $2 an hour with a 10-hour maximum. Prices and availability are subject to change with special events.

Lot parking
The Museum Campus also has several lots where you can park. Current rates, which can change without notice are:

Soldier Field north garage
Up to 4 hours, $25
4 to 12 hours, $30
12 to 24 hours, $50
Special event, pay on the way in, $30

East museum lot
$30

Adler lot
Early bird, before 9:30 a.m., $12
Daily, $25
Night rate, after 4:30 p.m., $15

For more information, visit soldierfieldparking.com.

Valet parking
Available most weekends for aquarium guests for $30 a vehicle, subject to limited availability. Take advantage of this service at the guest drop-off area on the south side of the aquarium, off Solidarity Drive. Please note that we cannot offer valet parking on certain Bears home-game days.

Reserve a space with SpotHero
We recommend booking parking in advance through SpotHero. You can visit the Shedd Aquarium SpotHero parking page and book a spot with rates up to 50% off drive-up. New to SpotHero? Download the SpotHero app and enter code SHEDDCHI for 5% off your first spot!

Groups are limited to 10-people.

You can still support Shedd Aquarium in a variety of ways by making a donation, becoming a member, symbolically adopting an animal, buying a Wellington T-shirt or starting a fundraiser campaign. You can also sign up for one of our programs like our virtual Summer Splash Camp: Stay Home Edition or Kayak for Conservation.

All guests will enter through the Accessible  Entrance at the entry time on your tickets. Look for the  Man with Fish  sculpture. 

Yes, Shedd’s dedicated caretakers and veterinarians have continued to provide the highest standards of professional care and welfare for all animals at Shedd while the aquarium remained closed to the public. There is no evidence that COVID-19 is transmissible from humans to aquatic animals. Despite this, the animal care staff at Shedd use every available precaution, including social distancing, masks, daily wellness checks and more when interacting and caring for the animals at the aquarium.

Shedd is pleased to continue offering select community access opportunities. However, due to limited capacity, advance reservations will be required. Details on how to reserve.

We are happy to help! Please call us at 312-939-2438.

Yes! CityPASS guests must make a reservation for a date and time, then validate their CityPASS booklet or mobile ticket onsite. We recommend clicking here to purchase mobile tickets in advance to reduce close contact with attraction staff when you arrive in Chicago. Please note, the 4-D Experience is temporarily closed while we modify the experience for social distancing. Please click here for the latest updates on other CityPASS attractions in Chicago.

Guests will be asked to make a reservation for a specific date and time, then validate their pre-paid tickets onsite. Click here to reserve your ticket. 

Due to limited capacity, Illinois Resident Free Days have been postponed.

A limited number of free and discounted tickets are available through Museums for All. However, online reservations in advance are required due to limited capacity and to align with Chicago COVID regulations. Details on how to reserve. 

Members will continue to receive free admission. However, online reservations in advance are required due to limited capacity and to align with Chicago COVID regulations.

Yes! Shedd is extending all memberships by 4 months. Please email [email protected] for more questions.

Yes, wheelchairs will be available on a first come, first-served basis and will be sanitized between each use. More details on Shedd’s accessibility offerings.

Select interactives will remain available. We are regularly cleaning surfaces you might need to touch from handrails to elevator buttons. Help us keep surfaces clean by using one of the many hand washing and sanitization stations present throughout the aquarium. Need help finding one? Let us know!

Yes, they will be available on a first come, first-served basis and will be sanitized between each use.

Yes, they will be available on a first come, first-served basis and will be sanitized between each use.

While the Northern Trust Suite will not be staffed, we can unlock the suite upon requests so guests can access the quiet room on a first-come, first-serve basis. Please note there may be times the room is unavailable for use. 

Yes, accessible restrooms will be available. However, all restrooms will be periodically closed for cleaning. Please see a team member to be directed to the nearest accessible restroom. 

No, daily public programs and the 4-D Theater will not be available until further notice.

Yes, Soundings Café and Bubble Net Food Court will be open with a modified menu and we’ve spaced tables 6 feet apart. Please use hand sanitizer on your way in and wait until your party has purchased food and is seated before removing your mask. Weather-permitting, guests will also be able to dine outside on one of Shedd’s terraces.

Shedd will be offering compostable, single-use cutlery.

Weather-permitting, Shedd’s terraces will be open for seating with tables spaced 6 feet apart.

Corporate partners with valid ID will continue to receive free admission. However, online reservations in advance are required due to limited capacity and to align with Chicago COVID regulations. Click here for details. 

All guests will enter through the Accessible Entrance at the entry time on your tickets. Look for the Man with Fish sculpture. Please keep to the left as you enter. A team member will validate your corporate ID or pre-paid tickets at the Accessible sales desk before you enter.