Membership FAQs

Memberships may be purchased online, by phone, or by mail:

• Purchase your membership online.
• Call our members hotline at 312-692-3284, seven days a week.
• Mail a check to the attention of the Membership Department at Shedd Aquarium Society, 29017 Network Place, Chicago, IL 60673-1290
  
  

By Phone: You can call our members hotline at 312-692-3284, seven days a week.

By Mail: We will be sending you a letter before your membership expires with a return envelope already addressed to Shedd, but you are always welcome to renew before that! Send a check to the attention of the Membership Department at Shedd Aquarium Society, 29017 Network Place, Chicago, IL 60673-1290

Your Shedd membership is good until the end of the month of purchase, the following year. (eg, if you purchase a membership January 1, 2021 your membership will expire January 31, 2022)

You can share Shedd with someone in any of three ways:

• Purchase a gift membership online.
• Call the members hotline at 312-692-3284.
• Stop at the Accessible Sales Desk on your next visit. 
• The gift recipient is sent a welcome email with instructions on how to use their membership the morning after your purchase. 

Your caregiver may visit Shedd with your membership to bring your children, but they cannot use it to visit without your children. To add your caregiver to your account, please call the Membership Hotline at 312-692-3284.

All visitors to the aquarium, members and nonmembers alike, can find metered parking on Solidarity Drive. Flat-fee parking is available at several Museum Campus lots and the Soldier Field garage; rates are set by Standard Parking and are subject to change, based on the stadium’s event schedule. Shedd cannot validate parking for members. We do, however, offer limited valet parking on weekends. 

As with all ticketed programs, Shedd Aquarium members receive early access and discounted pricing. This helps ensure all guests, from near and far, can fully enjoy the Jazzin' experience. Members Only Jazzin', which is free to all members, will be held on June 14, 2023.

Right away! You can call the Membership Hotline at 312-692-3284 or email [email protected] for assistance with accessing your member benefits. To ensure a seamless entry experience, be sure to reserve your free member tickets online in advance of your first visit. 

No. A membership with Shedd Aquarium functions as a donation to the institution and is not eligible for a refund.

Members at the Advocate ($250) level and above enjoy access to special privileges at partnering institutions through the American Zoo and Aquarium Reciprocity program. See the list of applicable organizations on the AZA website. Please note that benefits vary by institution and are subject to changes at the discretion of our partners. We strongly recommend you check with each respective institution to confirm your specific benefits before visiting.

Need to upgrade or renew your membership before travelling? Call the Membership Hotline at 312-692-3284, or email [email protected]

Your Shedd membership is greener than ever! A digital member card is available through your account login. You must log in with the primary email address associated with your membership as the username. 

Enjoy all Shedd has to offer members by logging in to your account at sheddaquarium.org. Your login is the primary email address associated with your membership, which functions as your username. As with Netflix, most members provide this shared username and password with other cardholders so everyone on the membership can access benefits. You should only share your login information named beneficiaries (“cardholders”) who you want to access these benefits as your free tickets have a daily limit by household. If you have not shared your username and password combination, named cardholders are always able to reserve available tickets with a Shedd representative over the phone or onsite before their visit.

Please contact us so we can update your username by email to [email protected] or call our members hotline at 312-692-3284 for assistance.